Shipping policy

Shipping Policy — Studio xOx

1. Shipping Within Australia
We currently ship to all Australian states and territories. We do not ship internationally at this time.

2. Shipping & Pickup Options

• Standard Shipping (Under 200kg): Orders under 200kg are shipped via trusted courier partners like Australia Post or TNT.

• Freight Shipping (Over 200kg): Orders over 200kg, or those containing large or fragile items, are sent via freight carrier. These require special handling and delivery coordination.

• Local Pickup (When Available): For select in-stock items, local pickup is available from our Kingsford studio. If an item is eligible for pickup, the option will appear at checkout.

3. Shipping Costs

• Shipping is calculated at checkout based on the total weight, size, and destination of your order.

• Orders under 200kg will see real-time rates at checkout.

• For orders over 200kg, or those requiring freight, we may contact you to confirm the most suitable shipping method and final freight cost.

• In some cases, a separate freight invoice may be issued prior to dispatch.

4. Dispatch & Lead Times

• Ready-to-ship items are processed within 2–5 business days.

• Made-to-order items typically ship within 4–8 weeks, depending on the design and production timeline.

• Custom-designed pieces may take longer. You’ll receive a confirmed timeline after placing your order.

• Pre-order items will ship once stock is available. We’ll keep you updated with estimated dispatch details.

5. Delivery & Tracking

• You’ll receive a shipping confirmation and tracking details once your order has been dispatched.

• For freight deliveries, our team will contact you to arrange a delivery time. Please ensure someone is available to receive the goods, as freight delivery is curbside and may require assistance to unload.

6. Oversize & Remote Area Surcharges

• Larger items may attract an oversize handling or packaging protection fee.

• Remote or regional addresses may incur additional shipping charges — we’ll notify you if that applies before dispatch.

7. Damages & Delivery Issues

• Please inspect your order on arrival.

• If anything arrives damaged, incorrect, or incomplete, contact us within 48 hours with photos so we can sort it out quickly.

• For redelivery due to incorrect address, missed delivery, or no access, redelivery fees may apply.

8. Returns

• We accept returns on standard (non-custom) items within 14 days if unused and in original condition. Return shipping is at your expense.

• Made-to-order and custom-designed items are not eligible for return unless there is a manufacturing fault.

9. Need Help?
For any shipping or pickup questions, reach out to us at info@studioxox.com.au — we’re here to help.