Studio xOx warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law. 


Your consumer rights

The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.

This Faults and Warranties policy does not cover:

·         Normal wear and tear

·         Damage arising from improper assembly or modification

·         Damage arising during installation

·         Damage arising from abnormal use or abuse

·         Damage, wear, and tear as a result of improper or lack of maintenance and/or care (e.g., fabric, leather, or timber)

·         Damage to external or product packaging only

·         Damage occurring during your own handling and transportation of goods from a Click & Collect pick up location

·         Insignificant minor variations in dimensions, colour, grain, or finish

·         Insignificant minor imperfections or superficial blemishes

Fault Solutions:

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you are happy with. For example, we may arrange one or a combination of the following:

·         Send you any missing parts or components

·         Suggest a method of self-repair (with an offer of compensation to you)

·         Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)

·         Replace the product (subject to availability)

·         Offer you an alternative product

·         Offer a partial or full store credit voucher or refund

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty claims for brands that no longer exist on the website:

If the item was purchased through Studio xOx, it is required that you make the warranty claim to us. Please provide us with your order number and details so we can assist you.

Do I need to lodge a warranty claim directly with the brand/manufacturer?

If the item was purchased through Studio xOx, the warranty claim should be lodged to us.

Does natural stone and raw/organic finishes have warranty?

Unfortunately, natural stone and raw finishes are not under warranty. 

Warranty information for specific products:

Our products have varying warranties depending on the item and supplier. Please see our warranty table below and for more information, please visit our suppliers’ websites.

How to place a warranty claim:

To make a warranty claim please email warranty@studioxox.com.au with the following information:

·       Order Number

·       Details of claim/photos (or videos) as appropriate

·       Installer Information/contact details and your preferred contact details

The warranty claim process is all dependant on the product and what needs to be replaced. Our After Sales Team will be able to give you a better indication once your claim has been received. They will be in touch once you have e-mailed.

Warranty updated as of July 2022


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