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FAQs

Orders & Payment

I have a voucher or gift card, how do I use it?An item is out of stock - help, it’s an emergency! I have a discount code, how will it be applied to my order? How do I know my order was successful?Can I cancel my order?View all (8)

Delivery & Shipping

Do you offer free shipping?Do you deliver to PO Boxes, military addresses or Parcel Lockers?Can I get my delivery faster?Can I change my delivery address?Can I cancel my delivery and pick-up my order instead?View all (11)

Returns & Refunds

Change of Mind Returns Can I return sale items?How do I action a return?How do refunds get processed?How do PayPal refunds work?View all (6)

Your xox Account

Warranty & Faulty Items

Where can I find warranty information for specific products?I have a warranty claim for a brand that is no longer on your website. What do I do?How do I put in a warranty claim?How long does a warranty claim take to process? Do I need to lodge a warranty claim directly with the brand/manufacturer?View all (10)

Manufacturing

Are all your products designed and manufactured in Australia? Why should I choose Australian-Made?Does Australian-Made mean I get the product faster?

Product Care

How do I care for my Nood Co basins?How do I care for my Faucet Strommen tapware?How do I care for my Lindsey Wherrett basins?

Samples

I am an architect or designer; can I order samples for my studio?Will my product look exactly like the sample?

Bookings & In-store Services

How do I book an appointment/consultation?What do I bring to my appointment? How do I cancel or reschedule an appointment? Should I bring my architect or designer to my appointment?